Saturday, October 01, 2005

Texas Emergency Hurricane Hotline Outsourced to India

AS HURRICANE RITA ROARED, more than 300 people called the local emergency number broadcast all around Nacogdoches County in east Texas. What they didn't know was that the operators on the other end of the phone were 7,000 miles away in India.

With power down and limited means of communication, Nacogdoches County Judge Sue Kennedy, who acts as the emergency coordinator, decided to set up a phone bank to help people out. She called a local firm that runs call centers and asked if they could help the community. Effective Teleservices, based in Nacogdoches, had a power generator big enough to keep a phone bank running but management didn't want to put employees in harm's way by making them come to work. [ABC has the rest]

All rights reserved.
Disclaimer And Comment Policy